Terms of service

Last updated: 01/12/2025

Welcome to Lotus Wellbeing. By accessing or using our website (lotuswellbeing.com.au) and purchasing our products, you agree to these Terms of Service. Please read them carefully before using our site.

1. About Us

This website is operated by Lotus Wellbeing (“we”, “us”, “our”).
Contact email: info@lotuswellbeing.com.au

2. Use of Our Website

By using our site, you confirm that you are at least 18 years old or have permission from a legal guardian. You agree not to use our website for any unlawful, abusive or harmful activities.

We may refuse service to anyone at any time for any reason.

3. Product Information

We aim to provide accurate descriptions, images and details of our products. However, minor variations may occur due to screen differences, printing processes or updates to product design.

Our products are for personal use only and may not be resold, reproduced or modified without written permission from Lotus Wellbeing.

4. Pricing and Payments

All prices are listed in AUD unless stated otherwise.
We reserve the right to change prices at any time without notice.

By placing an order, you authorise us or our payment providers to charge the listed amount to your chosen payment method.

5. Shipping & Delivery

Shipping estimates provided at checkout are approximate and may vary due to carrier delays, holidays or circumstances outside our control.

If your order is missing, delayed or arrives damaged, contact us at info@lotuswellbeing.com.auand we will assist you.

6. Returns, Refunds & Replacements (Australian Consumer Law)

Your rights under the Australian Consumer Law (ACL) apply to all purchases.

Damaged, faulty or incorrect items

If your item arrives damaged, defective or not as described, you are entitled to a repair, replacement or refund in line with the ACL.

Please contact us as soon as possible after receiving your order with:

  • Your order number

  • Photos of the issue

  • A short description of the problem

We will assess the issue and provide the appropriate remedy.
Nothing in these Terms excludes your statutory rights under Australian Consumer Law.

Change-of-mind returns

Because our products are paper-based and easily damaged once opened, we do not offer change-of-mind returns.

7. Accuracy of Information

We reserve the right to update, correct or remove website content at any time without notice.

We are not responsible for information on the site that may be inaccurate, incomplete or outdated.

8. Intellectual Property

All content on lotuswellbeing.com.au — including text, images, graphics, journal layouts, designs, and branding — is owned by Lotus Wellbeing and protected by copyright and trademark laws.

You may not reproduce, copy, modify or distribute our content without written permission.

9. Prohibited Uses

You agree not to use our site or products for:

  • Unlawful purposes

  • Harassing, abusive or harmful behaviour

  • Uploading harmful code or malware

  • Infringing on intellectual property

  • Collecting personal data without permission

  • Interfering with website security or performance

Violation of these terms may result in restricted access or service refusal.

10. Third-Party Services

Our store operates using third-party services such as Shopify, payment processors and shipping carriers. These services have their own terms and policies.

We are not liable for errors, actions or delays caused by third-party providers.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from use of our site or products.

  • Our total liability for any claim related to a purchase is limited to the amount paid for that specific product.

These Terms do not exclude or limit any rights provided under Australian Consumer Law.

12. Privacy

Your submission of personal information is governed by our Privacy Policy, which forms part of these Terms.

13. Changes to These Terms

We may update or modify these Terms of Service at any time.
Changes take effect once posted on this page.

It is your responsibility to review these Terms periodically.

14. Contact Information

For questions about these Terms of Service, please contact us at:
info@lotuswellbeing.com.au